Direct Energy ®

Direct Energy Regulated Services is pleased to offer convenient ways to help serve our customers needs.

Critical Care Form

Are you a resident with critical care needs or a chronic condition? A Critical Care form needs to be submitted to ensure we have all the required information to complete your request.

Are you moving and want to transfer your electricity or natural gas services to that location?

To notify us of a move, please call:

  • 1-866-420-3174 to make arrangements for your Natural Gas and/or Electricity supply

Need to change your mailing address?

To notify us of a change in your mailing address, please call:

  • 1-866-420-3174 for your Natural Gas and/or Electricity supply

Premise Vacancy Agreements

A Premise Vacancy Agreement (PVA) can help property owners ensure their premises are never without power or natural gas between tenants.

  • Click here to download a PVA form for electricity (pdf).
  • Click here to download a PVA form for natural gas (pdf).
  • Fax completed forms to 1-877-420-3777.

If you have an existing PVA and are selling your property, please contact Customer Care in order to request your associated PVA be cancelled. You can reach Customer Care at 1-866-420-3174.

New Construction Enrolment

Do you have multiple sites and need meters installed? Please use this form to ensure we have all the required information to complete your request.

Multiple sites Payment Allocation Form

Do you have multiple sites and need to make a payment that covers more than one account? Please use this form to send in with your payment to ensure we have all the required information to complete your request.

(The Adobe Reader software is needed to print the forms. Please click here to download and install the software.)