Direct Energy ®

Convenient Ways to Pay Your Bill

  1. Online Bill Pay- Available day or night for access to our secure bill pay portal to make payments online.
  2. Epost- For easy access to receive your bills in one place, safe and securely, all online!
  3. Recurring Payment Plan- (Please see details below)
  4. Mail- Please send cheque or money order payments to:

    Direct Energy Regulated Services,
    P.O.Box 1520, Station M Calgary, AB T2P 5R6

  5. Online Banking- Please contact your financial institution to enroll in this payment option. When setting up your account for pre-authorized debit, select Direct Energy Regulated Services from the list of payees.
  6. Pay in person- You can pay your bill in person at most banks and financial institutions. Keep in mind that a transaction fee may be charged at the time of payment.
  7. Pay by Phone- No internet access? No problem. Make an easy payment with a credit card or banking account at 1-866-420-3174.

IMPORTANT:If you are making your payment by telephone for the first time or are setting up your account for pre-authorized payment, please select Direct Energy Regulated Servicesfrom the list of payees.

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Recurring Payment Plan

Save time and forget about late payment worries by signing up for our Recurring Payment Plan.

When you sign up for our Recurring Payment Plan, your Direct Energy Regulated Services bill will be deducted electronically from your bank account each month. You'll save on postage and cheque-writing costs, plus your payments will always be on time - even when you're away from home.

To join the Recurring Payment Plan, all that's required is to:

  1. Print the application form (pdf 65kb).
  2. Read the Terms and Conditions
  3. Complete and sign the form.
  4. Fax it to us at 844-881-4791

You need Adobe Reader to open a PDF document. You can download the software for free.

Alternatively, attach a blank personalized cheque marked VOID to your application form and mail it to:

Recurring Payment Plan
Direct Energy Regulated Services,
PO Box 1520, 639 5 Ave SW, Calgary, AB, T2P5R6

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How does it work?

  • Once enrolled, you will continue to receive a statement each month.
  • Your statement will show the amount and date your payment will be deducted from your bank account.
  • A message will appear on your statement each month to keep you informed of your transactions.

When is the payment withdrawn from my account?

  • Watch for a message on your bill to indicate you are on the plan.
  • The date and withdrawal amount will be shown on your bill.
  • Your payment will be withdrawn the morning of your billing due date.
Note: Sufficient funds or bank approved overdraft protection must be available when payment is due, to avoid an NSF charge.

What if your bank account changes?

Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.

Budget Payment Plan is also available.

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Government of Alberta Assistance Programs

We understand these are challenging economic times for many Albertans. The Government of Alberta helps people meet their basic needs, find jobs and upgrade their skills to get better jobs. For more information, call 780-644-9992 (1-877-644-9992 toll-free outside Edmonton) or visit

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