Direct Energy ®

Contact Us

Natural Gas and Electricity Inquiries
1-866-420-3174 Regulated Natural Gas and Electricity Customer Call Center
Handles all natural gas and electricity inquiries, billing inquiries, moves and changes, and collection activity.
1-877-420-3777 Regulated Natural Gas and Electricity Fax Number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm
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Alternatively, email us at or write to us at:

Direct Energy Regulated Services
P.O. Box 1520
639 5th Ave SW
Calgary, AB T2P 5R6

Emergency Information

To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.

Location Phone Number
ATCO Gas Emergency Response 1-800-511-3447 (24 hr)
ATCO Electric Emergency Response 1-800-668-5506 (24 hr)
AltaGAS Emergency Response 1-866-826-3830 (24 hr)
EPCOR Emergency Response 1-855-333-9473 (24 hr)
ENMAX Emergency Response 1-403-514-6100 (24 hr)
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