|Natural Gas and Electricity Inquiries|
|1-866-420-3174||Regulated Natural Gas and Electricity Customer Call Center|
Handles all natural gas and electricity inquiries, billing inquiries, moves and changes, and collection activity.
|Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm|
Alternatively, email us at firstname.lastname@example.org or write to us at:
Direct Energy Regulated Services
P.O. Box 1520
639 5th Ave SW
Calgary, AB T2P 5R6
To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.
|ATCO Gas Emergency Response||1-800-511-3447 (24 hr)|
|ATCO Electric Emergency Response||1-800-668-5506 (24 hr)|