Direct Energy ®

Contact Us

Natural Gas Inquiries
1-866-420-3174 Regulated Natural Gas Customer Call Center
Handles all Natural Gas inquiries, billing inquiries, moves and changes.
1-877-420-3175 Regulated Financial Services Gas Center
Handles all collection activity for Natural Gas accounts.
1-877-420-3777 Regulated Natural Gas Fax Number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm

Electricity Inquiries
1-888-420-3181 Regulated Electricity Customer Call Center
Handles all electricity inquiries, billing inquiries, moves and changes.
1-866-420-3183 Regulated Financial Services Electricity Center
Handles all collection activity for Electricity accounts.
1-877-420-3777 Regulated Electricity Fax Number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm
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Alternatively, email us at ders_inquiries@directenergy.com or write to us at:

Direct Energy Regulated Services
PO Box 2427, Edmonton AB, T5J 2R4

Emergency Information

To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.

Location Phone Number
ATCO Gas Emergency Response 1-800-511-3447 (24 hr)
ATCO Electric Emergency Response 1-800-668-5506 (24 hr)
AltaGAS Emergency Response 1-866-826-3830 (24 hr)
EPCOR Emergency Response 1-855-333-9473 (24 hr)
ENMAX Emergency Response 1-403-514-6100 (24 hr)
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