|Natural Gas and Electricity Inquiries|
|1-866-420-3174||Regulated Natural Gas and Electricity Customer Call Center|
Handles all natural gas and electricity inquiries, billing inquiries, moves and changes, and collection activity.
|Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm|
Alternatively, email us at firstname.lastname@example.org or write to us at:
Direct Energy Regulated Services
P.O. Box 1520, Station M
Calgary, AB T2P 5R6
To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.
|ATCO Gas Emergency Response||1-800-511-3447 (24 hr)|
|ATCO Electric Emergency Response||1-800-668-5506 (24 hr)|