Direct Energy ®

Direct Energy Regulated Services is the regulated business unit of Direct Energy Marketing Limited.

Impact of a Canada Post Strike for Direct Energy Regulated Services Customers

Direct Energy Regulated Services customers currently receiving a paper invoice could be impacted by a potential Canada Post strike.

Direct Energy Regulated Services requires all customers to continue to maintain their account balance and existing payment schedules, regardless of a postal strike. To ensure your account maintains its good standing, there are online options available for you to see your invoices and make payments.

Direct Energy Regulated Services encourages customers receiving a paper invoice to participate in one of the following options, which are all available 24 hours a day:

  • Online Account Manager – (view and pay your bills online)
  • Automated phone system/IVR – (review your balance and pay your bill)
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  • If you are unable to obtain your billing statements from the methods listed above, please contact our customer service department at 1-866-420-3174.

    Our customers are very important to us. Our goal is to get you to the person who can answer your question, explain a product or set up your service call as quickly as possible.